BigBack Haulage ("we", "us", "our") provides truck haulage, storage and delivery services across Nigeria. This Privacy Policy explains what information we collect when you use bigbackhaulage.com, request a quote, subscribe to our updates, or contact us, and how we use, share and protect that information.

By using our website or services, you agree to the collection and use of information in line with this policy. If you do not agree, please do not use the website or submit your information to us.

1. Information We Collect

We collect information in the following ways:

  • Information you give us directly - when you request a quote, we collect your full name, phone number, email address, company name (if applicable), pickup and delivery locations, cargo weight, and preferred date.
  • Newsletter sign-up - when you subscribe, we collect your email address.
  • Contact and support - when you message us via WhatsApp, email, or our contact page, we receive the information you choose to share in that conversation, including your phone number or email.
  • Automatically collected information - like most websites, our server and any analytics tools we use may automatically log standard technical information such as your IP address, browser type, device type, pages visited, and the date/time of your visit.

2. How We Use Your Information

We use the information we collect to:

  • Prepare and respond to quote requests, and arrange haulage, storage or delivery services you ask for.
  • Communicate with you about your booking, delivery status, or an enquiry you've raised.
  • Send newsletter updates, industry insights, and offers, if you have subscribed - you can unsubscribe at any time.
  • Maintain the security, performance, and functionality of our website.
  • Meet legal, tax, and regulatory obligations.

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects on you.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service providers we rely on to run our business - such as email/newsletter delivery providers, hosting providers, and communication tools (e.g. WhatsApp Business) - only to the extent needed to provide our services.
  • Drivers and operations partners involved in fulfilling your haulage, storage or delivery request - limited to the pickup/delivery details needed to complete the job.
  • Legal or regulatory authorities, where required by law, or to protect our rights, property, or safety, or that of our customers or the public.

4. Cookies & Similar Technologies

Our website may use cookies or similar technologies to remember your preferences and understand how visitors use the site. You can control or disable cookies through your browser settings; doing so may affect some website functionality.

5. Data Retention

We keep your information for as long as necessary to provide our services, comply with legal, tax and accounting obligations, resolve disputes, and enforce our agreements. Quote and booking records are typically retained for the period required by applicable Nigerian tax and business record-keeping laws. You may ask us to delete your information at any time, subject to those legal retention requirements.

6. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Ask us what personal information we hold about you and request a copy.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete your information, subject to our legal retention obligations.
  • Withdraw consent for marketing communications (unsubscribe) at any time.
  • Object to or restrict certain uses of your information.

To exercise any of these rights, contact us using the details in the "Contact Us" section below. We will respond within a reasonable timeframe.

8. Children's Privacy

Our website and services are intended for business and logistics use and are not directed at children. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

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